1. Introduction
Le Bon Tón s.r.l. (website address: https://lebonton-sexyshop.com) appreciates your business and trust. We are an Italian company based in Ravenna, providing products and services to enhance your shopping experience. By using our website, creating an account, or purchasing our products, you acknowledge that you have read, understood, and accepted this Privacy Policy. Providing your consent to this document is required in order to use our services.
2. Data Collected
Data Storage Location
We are an Italian company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH safeguards your data by using EU Standard Contractual Clauses (SCCs) to ensure an appropriate level of protection for your personal information in line with GDPR requirements. For more information on Hetzner Online GmbH privacy policy, please see: Hetzner Data Privacy Policy.
Registration Data
If you register on our website, we store your chosen username, your email address, and any additional personal information you add to your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also view and edit this information for account management and support purposes.
Purchase Data
To receive product support, you must have one or more purchase codes associated with your account. These purchase codes are stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third‑party ticketing system (Ticksy). Only the data you explicitly provide is sent, and you are asked for your consent each time you create a new support ticket. Ticksy uses standard contractual clauses to ensure data protection and you can see their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on our website, we collect the data shown in the comment form, as well as your IP address and browser user agent string to help spam detection and moderation.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho implements appropriate safeguards in line with international data protection rules and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes and are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt‑out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt‑out.
Cases for Using Personal Data
We use your personal information in the following cases:
Verification and identification of you as a user during website usage.
Providing technical assistance and customer support.
Sending updates to our users with important information about news, changes, and service improvements.
Checking account activity in order to prevent fraudulent transactions and ensure the security of our customers’ personal information.
Customizing the website to make your experience more personal and engaging.
Guaranteeing that overall performance and administrative functions run smoothly.
We rely on the following legal bases under the GDPR for processing personal data:
Consent (Art. 6(1)(a) GDPR) for marketing‑related activities and specific optional data processing.
Performance of a contract (Art. 6(1)(b) GDPR) for account creation, purchases, and support.
Legitimate interests (Art. 6(1)(f) GDPR) for site analytics, security, and fraud prevention.
3. Embedded Content
Pages on this site may include embedded content, such as YouTube videos, social media posts, or widgets. Embedded content from other websites behaves in the same way as if you visited those websites directly.
These websites may collect data about you, use cookies, and embed third‑party tracking, including when you interact with that content while logged in. Below you can find a list of the services we use:
The Facebook plugin is used to display our Facebook content. Facebook has its own cookie and privacy policies over which we have no control. No cookies from Facebook or IP data are sent to their servers until you explicitly consent. See their privacy policy here: Facebook Privacy Policy.
YouTube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies, and no cookies or IP data are sent to their servers until you explicitly consent. See their privacy policy here: YouTube Privacy Policy.
(Note: se non usi Twitter, togli il blocco relativo o lascialo solo se effettivamente usi il widget.)
4. Cookies
Our website uses cookies – small text files placed on your device to help provide a better user experience. In general, cookies are used to retain user preferences, manage shopping carts, and provide anonymised tracking data to third‑party applications like Google Analytics. Cookies exist to improve your browsing experience, but you may prefer to disable them.
The most effective way to disable cookies is through your browser settings. We recommend consulting the help section of your browser.
Necessary Cookies (all site visitors)
cfduid: Used by our CDN (Cloudflare) to identify individual clients behind a shared IP address and apply security settings on a per‑client basis. More information: Cloudflare Privacy Policy.PHPSESSID: Used to identify your unique session on the website.
Necessary Cookies (additional for logged‑in customers)
wp‑auth: Used by WordPress to authenticate logged‑in users.wordpress_logged_in_{hash}: Used by WordPress for authentication and user verification.wordpress_test_cookie: Used to ensure cookies are working correctly.wp‑settings‑[UID]andwp‑settings‑{time}‑[UID]: Used to customize your admin and site interface according to your user ID.
5. Who Has Access to Your Data
If you are not a registered customer, there is no personal information we can retain or view about you on our site.
If you are a registered customer, your personal information can be accessed by:
Our system administrators.
Our support team, when necessary to handle your account, provide support, or resolve technical issues.
All such access is limited to the minimum necessary for the required tasks.
6. Third‑Party Access to Your Data
We do not share your data with third parties in a way that would reveal your personal information (such as email address, name, or phone number), except where required to provide the services you expect from us. The only exceptions are:
Envato Pty Ltd
For the purpose of validating your purchase information and licenses, we send your purchase tokens and keys to Envato Pty Ltd. We use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to manage support requests. The data they receive is limited to what you explicitly provide and consent to when creating a support ticket. See their privacy policy here: Ticksy Privacy Policy.
Any data transfer outside the European Economic Area (EEA) is safeguarded by EU Standard Contractual Clauses under applicable data protection laws.
7. How Long We Retain Your Data
When you submit a support ticket or a comment, its metadata is retained for up to 3 years, unless you request deletion earlier. We use this data to recognize you and to approve your comments automatically, instead of holding them for manual moderation.
If you register on our website, we store the personal information you provide in your user profile for as long as your account is active and for up to 2 years after deactivation, unless you request deletion earlier. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also view and edit that information for account management purposes.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site to encrypt communications between your browser and our servers, so that personally identifiable information is not captured or hijacked by third parties without authorization.
In case of a data breach, our system administrators will immediately take all necessary steps to restore system integrity, contact affected users, and reset passwords if required.
9. Your Data Rights
General Rights
If you have a registered account on our website or have left comments, you have the right to:
Request an exported file of the personal data we retain about you.
Request that we delete or erase your personal data, where technically and legally possible.
This does not include data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is essential to your being an active customer (for example, your email address linked to your account).
If you request deletion of all your data, we will no longer be able to offer you support or other product‑related services.
GDPR Rights
Your privacy is critically important to us. We comply with the EU General Data Protection Regulation (GDPR) and permit residents of the European Union to use our services. Under the GDPR, you have the right to:
Access your personal data.
Request correction (rectification) of inaccurate data.
Request deletion (erasure) in certain cases.
Request restriction of processing.
Data portability.
Object to processing based on legitimate interests.
You can exercise these rights by contacting us at: info@lebonton-sexyshop.com. We will respond within 30 days, as required by law.
10. Third‑Party Websites
Le Bon Tón may post links to third‑party websites on this website. These websites are not screened for privacy or security compliance by Le Bon Tón, and we are not responsible for the conduct of those websites.
Social media sharing links, whether shown as text links or icons, do not connect you to the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, do not create enforceable rights for third parties and do not require disclosure of any personal information relating to our users. Le Bon Tón bears no responsibility for the information collected or used by any advertiser or third‑party website. We encourage you to review the privacy policy and terms of service for each site you visit via third‑party links.
11. Release of Your Data for Legal Purposes
From time to time, it may become necessary or desired for Le Bon Tón, for legal reasons, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter.
If we receive a subpoena affecting your privacy, we may choose to notify you so that you can file a motion to quash it, or we may attempt to challenge it ourselves, but we are not obligated to do so. We may also proactively report you and release your information where we believe it is prudent for legal reasons, such as suspected fraudulent activities. You release us from any damages arising from or relating to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of your personal data for legal purposes will only be done in compliance with the laws of the country in which you reside.